Terms Of Use

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Terms Of Use

Terms Of Use

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Privacy Policy - The Phoenix Stores Ltd

The Phoenix Stores Ltd (“we”, “our”, us”) is committed to protecting the privacy of our customers’ personal information in compliance with the Personal Information Protection Act (PIPA) of Bermuda.  This Privacy Notice explains how we collect, use, disclose and protect personal information when you visit our pharmacy or use our services.

Collection of Personal Information

We collect personal information necessary for providing pharmaceutical services and complying with legal requirements.  This may include:  

  • Personal Identification Information: Full name, date of birth, and contact details (address, phone number and email address)
  • Health Information: Medical history prescriptions, and other health related information
  • Financial Information: Billing information and insurance details

Use of Personal Information

We use the personal information collected for the following purposes:

  • To provide and manage pharmaceutical services and products
  • To communicate with your regarding your prescriptions and health needs
  • To process payments and manage billing and insurance claims
  • To comply with legal and regulatory obligations
  • To improve our services and customer experience

Disclosure of Personal Information

We do not disclose personal information to third parties without your consent, except in the following circumstances:

  • Healthcare Providers: To doctors, nurses, and other healthcare professionals involved in your care
  • Service Providers: To companies that perform services on our behalf, such as billing and IT supports, with appropriate safeguards in place
  • Legal & Regulatory Compliance: when required or arthorised by law
  • Business Transfers: In the event of merger or acquisition, where personal information may be transferred as part of the business assets

Security of Personal Information

We implement reasonable security measures to protect personal information from unauthorised assess, use, disclosure, alteration and destruction, these measures include:

  • Physical security controls (e.g., secure storage areas)
  • Technical safeguards (e.g. encryption, firewalls)
  • Administrative controls (e.g., access restrictions, employee training)

Access & Correction

You have the right to request access to their personal information and request corrections if you believe it is inaccurate or incomplete.  To make a request, please contact our Privacy Officer at (441) 295-8080 or pspaulding-HR@psl.bm.

Retention of Personal Information

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law.  Once personal information is no longer needed, we securely dispose of it.

Consent

By providing us with personal information, you consent to our collection, use and disclosure or that information as described in this Privacy Notice.  You may withdraw your consent at any time, subject to legal and contractual restrictions by contacting our Privacy Officer.

Updates to this Policy

We may update this Policy Notice from time to time to reflect changes in our practices or legal requirements.  The latest version will be available on our website or upon request.

Contact Information

For questions, concerns or requests regarding this Privacy Notice or our privacy practices, please contact our Privacy Officer:

Privacy Officer | The Phoenix Stores Ltd | 3 Reid Street, Hamilton HM 11 | pspaulding-hr@psl.bm | (441) 295-8080

By adhering to this Privacy Notice, we ensure compliance with PIPA and demonstrate our commitment to protecting personal information.